Increased number
of customers
Thanks to a convenient and safe mode of shopping.
Thanks to a convenient and safe mode of shopping.
A significant number of customers buys more items when ordering online.
According to various research, between 40% to 80% of customers will make an additional purchase when collecting orders through Click & Collect.
Ordered items are already available at each store.
75% of retailers confirm that "Click & Collect" has decreased the number of returns. 77% of retailers says they observed a drop in customer complaints, having implemented Click & Collect.
Stores that implemented the "Click & Collect" function recorded a significant increase in sales of products from their own brands.
Shopping online and not having to stand in long check-out lines, customers can rest assured they shop safely, which is especially important in the pandemic.
Customers waste no time queuing, and moreover, they can handpick the time to collect their order.
Improved view of the products and special offers.
You can verify the order upon collection, and if need be, return or exchange some items.
Online orders and self-pick up save both time and money. Customers shopping at a physical store are more likely to buy more than they initially planned and as well as to succumb to tempting special offers.
Implementing "Click & Collect" requires a complex integration between the app and the e-store, in-store sales panel, and the varied POS checkout system.
To order products online, whether using an app or an e-store, the customer needs to choose the pickup store first. Then, they browse through the offer, checking out products which they wish to purchase. Finally, they place an order.
An employee receives the order and retrieves all products listed there. Once order picking is complete, the customer is informed that their order is ready to collect.
Customers receive a message that their order is ready and awaits pick up.
Customers can collect their assembled orders at their chosen location.
For one of our clients, POLOmarket, we have developed a Click & Collect module and integrated it with the already existing iOS and Android friendly apps which we created earlier. Due to the COVID-19 pandemic, the Click & Collect service has quickly gained popularity with the customers. The speed of implementation proved crucial. The proficient team we formed worked intensely to provide POLOmarket customers with a safe and convenient means of shopping.